At Quay we are extremely conscious of the compliance based environment that we face today. Our Managing Director, with a 17 year career in the New South Wales Police, knows how to communicate with Police on these issues should they arise.
Quay people are carefully selected. They must possess a current New South Wales Security Licence, current First Aid certificate and Responsible Serving of Alcohol Certificate. We look for people who are customer service oriented and have sound verbal and written communication skills. Pre employment screening is conducted and all references are thoroughly checked and verified.
Quay people are impeccably attired in company uniform. At Quay we believe that the image of our people looking after your assets reflects the image of your people and property. Together we coordinate and train the workforce you see at your premises day-to-day.
Quay management are very hands-on, working with guards on-site and making regular visits and random call-outs to monitor client relationships and staff satisfaction. This is achieved through regular site visits by management. In addition, on a monthly basis, our managers conduct a “5 point Quality Assurance Audit”, where they cover off a number of areas, such as grooming, review of incident and log book entries, guard knowledge of site instructions and customer feedback, to name a few.
We look to up-skill our people by affording them the opportunity to participate in further training and development through VETAB approved courses.
Quay Security has a strong strategic alliance with a current Registered Training Organisation. It also forms the basis of our recruitment strategy for quality personnel joining our industry. We attend the actual Security Courses and speak to prospective employees joining the industry. At the completion of the courses, we screen and hand pick the quality recruits that fit the Quay criteria
Chris is a former NSW Police Detective Sergeant with 17 years experience. Prior to his resignation in 2004, Chris was Team Leader with the State Crime Command, Robbery and Serious Crime Squad.
Chris is responsible for client and administration management. He has previous experience as General Manager of a large Sydney-based security company, managing accounts and staff nationally.
He has extensive experience in all facets of criminal investigations, specialising in Armed Robbery, extortion, counter terrorism, fraud and property related offences.
With twenty years of experience at the Department of Corrective Services NSW, Nick is an experienced security professional.
Nick is responsible for operational security (static and dynamic), staff recruitment, performance management, training, risks assessments and emergency response. He is your point of contact for day-to-day operations.
At Quay, we believe training and development of our people is an ongoing commitment. Nick provides on the job training for all our candidates. He has developed a partnering agreement with a highly reputable Registered Training Organisation (RTO) to ensure our people are afforded continual training and development.
Ian is a former Detective with the NSW Police with over 13 years experience prior to his resignation. Ian was an investigator at the Major Crime Squad and led many high profile investigations throughout NSW and was an investigator on the NSW Building Industry Royal Commission with the Premier’s Department.
Ian is responsible for client relationship management and ensuring top class customer service to all of our customers. Ian can be contacted regarding any issue relating to your security needs or for any issues arising from our service.
Ian has a proven background in business development management in many industry sectors. He also has a strong knowledge of legislation surrounding criminal law and the security industry which he brings to Quay Security.
Pat is an experienced security operative with 15 years in the security industry. Pat has fulfilled various roles throughout his career and this expertise is put to use by Quay in the vital area of compliance.
Pat is responsible for ensuring all matters of compliance are adhered to on site. As a client of Quay Security you will regularly see Pat out there enforcing our 5 point quality assurance check list to ensure our guards ongoing compliance.
Pat ensures that the integrity and well being of your business is always safe with Quay Security.
At Quay Security we are passionate about the level of service we provide to our clients. For this reason we have created the following list of standards that all our team members agree to live up to:
- I am neatly attired at all times, wearing the Quay uniform or relevant site specific attire.
- My shoes or boots clean and polished before I commence each shift.
- My shirt, jacket and trousers are clean and pressed.
- My Security Licence is displayed and my photo ID is facing outwards at all times.
- The Quay lanyard is attached to my Security Licence.
- I am clean shaven or my facial hair is neatly trimmed.
- I wear no facial jewellery, piercings, bangles or loose neck items such as chains and no rings except wedding bands
- I am on site 15 minutes prior to commencement of each shift for handover or briefing by my Manager or client representative.
- I never smoke while on duty.
- I adopt a professional attitude and demeanour at all times.
- I don’t chew gum or eat while on duty.
- I don’t make private mobile phone calls or texts while on duty.
- I am courteous and professional at all times.
- I assist our clients with ALL requests for assistance. If in doubt as to whether it is a security function or role, I do it anyway and seek clarification from my supervisor later.
- I adopt a constant and deliberate mental effort to think through every situation and follow standing operating procedures ( SOPS).
- I am approachable in my demeanour. I adopt an open stance, and positive body language. I maintain friendly eye contact with people I meet.
- I engage with patrons and clients to build rapport and develop a professional relationship.
- I always strive to adopt a proactive approach to my duties. I look for ways to improve security at the site where I work.
- I look for continuous improvement in what I do and the way I act.